Direct Remote Access Support

Live support directly on your computer with one of our technicians
Important:
  • Please close all documents containing private information before following the below steps

  • You can stop the session at any time and the technician will then no longer be able to see your screen
    unless you reconnect him/her

When promoted by a technician, please follow the below steps to enable live remote support to your computer

Step 1: Enter a special ID into the box below and click the button to download a small programme that provides the secure connection.

Step 2: Run the programme, you can then choose to allow our technician to share your screen, mouse and keyboard.

Step 3: Both you and the technician can now see your computer screen; you can show and
             discuss your problem and allow our technician to help.

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